Privacy Policy

1. Who is responsible for your data?

For processing carried out directly through this website, the data controller is the private individual operating Emistery Mapping in France.

Privacy requests can be sent to contact@emistery.com.

2. Support tickets

When you open a support ticket, the website can collect:

• your name;
• your email address;
• the selected support category;
• an order or transaction ID, if you choose to provide one;
• the subject and content of your message;
• an optional image or video attachment.

These data are used only to receive, investigate and reply to your support request. The information requested by the form is limited to what is useful for handling the ticket.

Depending on the request, processing is based on Emistery's legitimate interest in providing support and preventing abuse, and where applicable on steps connected with a purchase or order.

3. Zimbra Mail and Discord

Support tickets are sent to contact@emistery.com using the OVHcloud Zimbra Mail service. The ticket is also posted to a dedicated Emistery Discord channel.

This means the information contained in a support request can be processed by Discord under their own privacy terms and infrastructure.

4. Payment and checkout data

Purchases are processed through Tebex. When you proceed to checkout, authentication, order information, payment processing and payment data are handled by Tebex and its payment partners under their own legal terms.

Emistery Mapping does not receive or store your full payment-card details.

5. Browser storage and basket

The website uses browser local storage and session storage to make the basket and checkout flow work. This can include:

• products added to the Emistery basket;
• a Tebex basket identifier;
• temporary checkout synchronisation and authentication state.

These items are used for functional purposes. They are separate from the audience-measurement system described below.

You can clear this browser storage using your browser settings. Doing so may empty your basket or interrupt an unfinished checkout.

6. Analytics and audience measurement (Umami)

Emistery Mapping uses a self-hosted instance of Umami at analytics.emistery.com for website analytics and audience measurement. The purpose is to understand how the website is used, which pages and creations are viewed, and which features visitors use.

The Umami analytics script is loaded on pages of the Emistery website. It can record page views and selected interaction events, including product views, BUY clicks, Gift opens, checkout steps, searches, map interactions, Discord clicks and Visit in Game clicks.

Analytics data can include the page visited, referrer, browser and device information, and technical request information used to produce statistics. Emistery does not intentionally send support messages, email addresses, Cfx.re recipient IDs or payment-card information to Umami. Session replay and heatmap features are not used.

The analytics service is hosted on Emistery's own OVHcloud VPS and is used only for Emistery's own website statistics. It is not used to sell personal data, to display personalised advertising or to track visitors across unrelated websites. The tracker is configured to respect the browser Do Not Track setting and to exclude URL search parameters and fragments from analytics.

You can also disable Emistery audience measurement on this browser at any time. This preference is stored locally on your device and can be changed again later.

7. YouTube videos

Product pages can display YouTube videos using the youtube-nocookie.com embed domain. When you load or interact with a YouTube player, Google / YouTube may receive technical information and process data according to their own policies.

8. Technical and anti-abuse data

The support endpoint temporarily uses the requesting IP address in server memory to prevent repeated automated ticket submissions. It is used only for rate limiting and is not included in the support email or Discord ticket.

9. How long is information kept?

Browser basket data remain on your device until they are removed by the website, cleared through your browser, or replaced during checkout.

Support messages and attachments are kept only for as long as reasonably necessary to answer the request, follow up on the issue and meet any applicable legal or dispute-handling requirements. They are deleted when they are no longer required.

Audience-measurement data must not be retained for longer than necessary. Emistery applies a maximum analytics retention target of 25 months and periodically reviews whether a shorter period is sufficient.

10. Who can receive the data?

Depending on the feature you use, data can be made available to:

• the individual operating Emistery Mapping;
• OVH SAS (OVHcloud), the website hosting provider;
• the self-hosted Umami analytics service for audience measurement;
• OVH / Zimbra Mail for support email;
• Discord for support notifications;
• Tebex and its payment providers for checkout and orders;
• YouTube when embedded videos are loaded or used.

11. International processing

Some third-party providers used by the website operate internationally and may process information outside the European Economic Area. Their own privacy notices describe the safeguards they use for international transfers.

12. Your rights

Subject to the conditions of the GDPR, you may have rights of access, rectification, erasure, restriction, objection and data portability.

To exercise a privacy right relating to data controlled directly by Emistery Mapping, contact contact@emistery.com.

You also have the right to lodge a complaint with the French data protection authority, the CNIL.

13. Changes to this policy

This policy may be updated when the website, its support workflow or third-party services change. The date shown at the top of the page will be updated when material changes are made.